Code still not received

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Serah
Posts: 3
Joined: Tue Jan 15, 2013 4:01 pm

Code still not received

Postby Serah » Tue Jan 15, 2013 4:04 pm

Hi,

I paid for Ursa on the 10th January and I am still waiting for my licence.

I emailed support@ursa-spelling.com yesterday with my payment details but I have heard nothing back.

Is there somebody I can get hold of to sort this out?

Thanks
Serah

User avatar
moderator-profi
Posts: 62
Joined: Sat Nov 06, 2010 6:05 pm

Re: Code still not received

Postby moderator-profi » Tue Jan 15, 2013 10:32 pm

Hi,
The answer to your email was sent yesterday. Please check the spam folder of your email box. Today the original message was resent once again.
If you still haven't received your activation code let know.

Serah
Posts: 3
Joined: Tue Jan 15, 2013 4:01 pm

Re: Code still not received

Postby Serah » Wed Jan 16, 2013 9:57 am

Thanks, I saw that this morning. I entered the code and I got this error (see attached). I have emailed support.

I thought I would to reinstall the program, but I cant un install it, which should not happen. Have you seen this problem before?

Thanks
Serah
Attachments
Your activation code.jpg
Your activation code.jpg (19.11 KiB) Viewed 9412 times

User avatar
moderator-profi
Posts: 62
Joined: Sat Nov 06, 2010 6:05 pm

Re: Code still not received

Postby moderator-profi » Wed Jan 16, 2013 9:11 pm

Hi,
Sorry for these inconveniences with your activation. This is an external problem caused by a problem with the server fallout we had today because of our provider. So we will solve the problem as soon as possible and let you know.
You don't need to uninstall your software because the error reason is not there. At the moment it is just impossible to activate it.

User avatar
moderator-profi
Posts: 62
Joined: Sat Nov 06, 2010 6:05 pm

Re: Code still not received

Postby moderator-profi » Wed Jan 16, 2013 11:14 pm

This problem with the server was solved.
Now you can activate the program as usual.

Serah
Posts: 3
Joined: Tue Jan 15, 2013 4:01 pm

Re: Code still not received

Postby Serah » Mon Jan 21, 2013 10:17 am

Hi,

I have managed to activate the application.

When I reboot my computer I get the following error. See attached Ursa Spelling Error.

When I tried to un install I actually cant. The un install freezes, see attached Uninstalling Ursa Spelling.

Please can you let me know how I can removed this program from my computer.

Thanks
Attachments
Uninstalling Ursa Spelling.jpg
Uninstalling Ursa Spelling.jpg (23.8 KiB) Viewed 9385 times
Ursa Spelling Error.jpg
Ursa Spelling Error.jpg (12.4 KiB) Viewed 9385 times

User avatar
moderator-profi
Posts: 62
Joined: Sat Nov 06, 2010 6:05 pm

Re: Code still not received

Postby moderator-profi » Tue Jan 22, 2013 9:05 pm

Thank you for provided information.
This bug was fixed earlier. Just recently the new version has been released.
Please follow the steps:
1. exit from Ursa Spell Checker
2. download and install the newest version from the server under the link
http://www.ursa-spelling.com/packages/g ... ersion.php

3. after installing do uninstall as usual


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